Work is so stressful...
‘Lindsay is a life saver, the voice of calm and patience in any given situation. She can effortlessly unpick what feels like a complicated work crisis until the heart of the problem is identified and a fresh and proven approach established. She is now the secret weapon I simply wouldn’t want to live without’.
Dana* // Facilities manager
I was so unhappy at work...
I attended a course Lindsay held, on public speaking. This was carried out professionally, and sensitively, with many useful tips that could be used in the future. Following that course, I found the confidence to speak up for myself whereas beforehand, I would have kept my thoughts to myself. She has also suggested the use of a gratitude diary. Something I have used since, to enable me to view life from a more positive angle. I wouldn't hesitate to enrol on another or Lindsay's courses.
Alison* // Teaching assistant
Our working relationship was difficult....
Lindsay helped me think through a problem I was having with a coworker, clarifying my own thoughts on the matter as well as making it easier for me to see things from the other person’s point of view. I really appreciated this as it can be a struggle to find balance with issues in the workplace when you are in the midst of them!
Jennifer* // Charity fundraiser
I was being bullied at work...
I can remember this time that I was being bullied at work. I remember it like it was yesterday and the memories are still very raw and painful.
I spoke to Lindsay and her advice was invaluable. She made me realise that my feelings were justified and a normal reaction to the situation I was in which meant a lot because in that situation you start questioning everything so accepting how you feel is a massive positive step.
This also helped me start picking apart which things were behavioural and which were emotional. Then Lindsay didn't give me solutions or tell me what to do but started asking me some really searching questions which made me dig deep for answers. This made me analyse the situation and what I wanted as an outcome. At the time I didn't understand this as I just wanted someone to tell me how to fix it but afterwards I realised that this made me buy into how I dealt with the situation. I took some ownership of it and that made me feel empowered and enabled me to deal confidently with the issues.
I can't thank Lindsay enough for her help, support and advice at this time as it was a really dark place to be so to have someone like Lindsay guide you through it was a brilliant support.
Sally* // Charity worker
*names changed and stock photos used to protect confidentiality
Ryan has worked his way up as a stylist, specialising in colour treatments, at Umberto Gianinni, working in salons in Birmingham and Manchester.
He was asked to do a presentation at a company event, and found that he suffered very badly with nerves, and was unable to put his presentation across confidently.
He was reluctant to attend the series of confident speaking workshops, but the salon manager booked him onto it with a few of his colleagues.
After learning how to structure a speech, and practising some techniques to develop confidence, Ryan found that speaking in front of an audience was not nearly as terrifying as he’d believed. At the end of the series of workshops, he said he now felt able to deliver a presentation with confidence, when talking about colours and techniques to salon staff. He has since delivered training in colour techniques to others in the salon.
The salon manager was very pleased with the change in Ryan, as he became willing to step up and present to staff meetings. He noticed that there was an improvement across the team in more confident consultations and increased retail sales of recommended products. The manager said that the change in Ryan, however, is a complete turnaround, as he now actively seeks out opportunities to present and offer training.
Ryan recently applied for a highly sought after place on the L’Oreal ID artist team, and was delighted to be one of only six successful colourists nationwide. As part of his application, Ryan had to deliver a three minute presentation. From not wanting to stand up and speak at all a couple of years ago, Ryan said ‘From being a complete nervous wreck, I now wanted to go and do the presentation. Although I was still nervous, I knew I could do it. When I delivered a short speech in Lindsay’s workshop in front of my colleagues, that was when I realised I could actually do it. I don’t know if I would have applied for the L’Oreal ID artist team without that.’
First let me start by saying that Lindsay offers an incredible service! We spoke in length about tailoring and flexibility for my team and what my goals were in the training. I realised quickly the potential of such a course and the impact that it could have on my staff and salon in general.
The main reasons why we embarked on the course was to encourage confidence in public speaking and general ability with presentations which would have a positive impact on stylists consultations and salon work.
Training was provided over 4 weeks starting out with the basics but quickly gathered speed and my team were presenting in front of other people happily.
Being able to take a group of people that were lacking in confidence and experience in this field to the levels that Lindsay did in such a short space of time is testament to the quality of the training provided.
After the final week you could see a notable improvement in all aspects of their work in the salon. Consultations were made simpler with the way they approached presenting their ideas. Retail sales were increased due to lots more confidence and a refined delivery to clients of recommended products. But most of all for me, I noticed a real change as half the team asked if they could present what they had learnt to the rest of the team in the next staff meeting. This was exactly the response I wanted but never thought would happen!
Salon Manager/Artistic Director, Umberto Giannini
I had the absolute pleasure of working with Lindsay during my time at Bullring Speakers. She was very articulate in the detail of feedback she provided on my performance in every speech that I made whilst making progress towards achieving my Competent Communicator award. I appreciated, and still do appreciate to this very day, all of the advice and tips she provided on my public speaking development and feel it has helped not just with my public speaking but in my overall communication skills.
Lindsay is a fantastic people person who helped me out enormously with my first public speaking opportunity.
Member, Bullring Speakers, at Toastmasters International club